Return and Exchange Conditions
Within 14 (fourteen) days from the date of delivery to the person/organization at the address you specified, without using the product you purchased from our Virtual Store, without losing its salable feature, you can return it by informing via the contact form on https://mardukdesign.com.
In order to exercise this right, the decision to withdraw should be informed via https://mardukdesign.com within this period of 14 (fourteen) days.
Packages sent without written approval will not be received from the cargo companies. In order to exercise the right of withdrawal, the SELLER must be notified in writing via the contact form on https://mardukdesign.com within 14 (fourteen) days and the product must meet the conditions specified in this contract.
No product returns can be made outside of these periods.
For notification you can use the address https://mardukdesign.com/pages/contact .
The customer is obliged to return the product in the condition in which it was delivered. The return form must be delivered complete and undamaged, together with the box, packaging, and, if any, with the standard accessories of the products. If there is a decrease in the value of the goods due to the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's losses at the rate of the BUYER's fault.
When returning the product, the invoice sent with the delivery of the product must also be returned. The invoice has a return explanation section and this section must be filled in and the invoice must be signed by the BUYER and delivered with the product.
If the invoice of the delivered product is a corporate invoice of the product to be returned, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of institutions cannot be completed unless a RETURN INVOICE is issued.
The consumer cannot use the right of withdrawal for the goods that have been specially produced in accordance with the special requests and demands of the consumer or that have been made personalized by making changes or additions.
The orders you want to return must be sent to the address we will inform you, as they were sent to you, together with the product, invoice, waybill, certificate, insurance forms and gift products, if any. VAT and other legal obligations of the products whose original invoice is not sent are not refundable.
After the return is received, the cost of the products is returned to the credit card if the order was placed using a credit card, and to the bank account if it was given via money order/EFT.
If the product is not damaged, broken, destroyed or used, the product will be returned and the price will be refunded.
All responsibility during the arrival of the package to the SELLER belongs to the BUYER.
